All orders are mailed First Class through USPS and it takes about 2-5 days after shipped. If you need an order sent Priority or Express through USPS, please contact me before purchasing and I will make the necessary adjustments to your order. Every order comes with tracking and you are able to track your package through your receipt. *Please Note* Once your order has been marked shipped it is no longer in my control. At this point if something happens to your order, (lost in mail or stolen from your mailbox) you will need to contact your local USPS to file a claim.
PLEASE double check your shipping address! Once we ship your order, you will be charged to ship your order the second time if entered the wrong address. If you do put the incorrect address and it comes back to us, we will email you upon receipt and will be asked to purchase a $6 reshipment along with correct address.
If you package is marked as delivered, but have not received you will need to contact your local USPS.
We do not accept returns or exchanges on JEWELRY & MERCH, however we do accept returns for a store credit ONLY with clothing. We understand things might not always work or fit as desired. Online purchases are eligible for STORE CREDIT only if returned within 14 business days of receiving your order. After this timeframe, your item(s) is no longer eligible for a return.
The customer is responsible for return shipping costs.
No return authorization is needed, simply send your return to :
130 Davis Lake Rd. Thomaston, GA 30286
Please include your packing slip in your return. It contains your order number and all of your other information needed to process your return.
Once we receive your return, please allow 5 to 7 business days to process your return. Once processed, you will receive a email with your store credit.
Items MUST be in perfect condition to be accepted for a return. NO makeup, deodorant stains, perfume, dog hair, cigarette smell, or stains of any kind will be accepted.
ITEMS PURCHASED DURING A SALE ARE FINAL SALE.
We accept Visa, MasterCard, all major credit cards, and PayPal.
If you are local to Thomaston, Georgia ONLY you receive FREE SHIPPING. Simply choose, the option at checkout and we will deliver straight to your mailbox or work within 2 to 3 business days.
Want to be apart of the Lilly Jane Jewels family? Fill out our wholesale form at the bottom of the page telling us a little bit about your shop!